Warranty and Returns

Warranty, return, replacement, and claim conditions vary by product and are confirmed in the written quotation or Proforma Invoice before payment.

Warranty

The applicable warranty period, coverage, exclusions, and claim procedure are stated in the relevant quotation or Proforma Invoice.

Returns

Returns, replacements, refunds, or credits are not automatic and must be assessed according to the written order terms.

Reporting Issues

Report any product issue promptly using the contact details and order reference stated in the commercial documents.

Warranty Coverage

  • The applicable warranty period, coverage, exclusions, claim procedure, required evidence, and responsibility for shipping costs will be stated in the relevant quotation or Proforma Invoice.
  • Warranty conditions vary by product and are confirmed before payment.
  • Catalog content does not replace the warranty conditions in the written quotation or Proforma Invoice.

Reporting a Product Issue

Customers should report any product issue promptly using the contact details and order reference stated in the commercial documents. When reporting an issue, customers may be asked to provide:

  • Order or quotation reference
  • Product name and SKU
  • Description of the issue
  • Clear photographs or video
  • Serial number or part number where applicable
  • Packaging photographs where shipping damage is suspected

Important Notes

  • Confirm exact product compatibility before approving an order.
  • Do not return products without written instructions.
  • Return-shipping responsibility depends on the confirmed cause and commercial terms.
  • Catalog content does not replace the warranty or return conditions in the written quotation or Proforma Invoice.
Contact Us About Warranty