Question 1

How do I request a quote?

Accepted Answer

Browse the product catalog and click "Request Quote" on any product, or visit the Request Quote page to submit a multi-item RFQ with your company details, destination, and required delivery date. Our team will coordinate with fulfillment partners to prepare your quotation within 1-3 business days.

Question 2

Do you sell products directly?

Accepted Answer

No. Survey Accessories Hub is an independent RFQ and sourcing platform. We connect you with selected China-based fulfillment partners who supply the products, issue the official Proforma Invoice, and handle shipping. No checkout or payment occurs on this platform.

Question 3

How long does it take to receive a quotation?

Accepted Answer

Typically 1-3 business days after submitting your RFQ. Complex or bulk orders may take longer as we coordinate with multiple fulfillment partners to ensure the best quotation.

Question 4

What are the typical lead times?

Accepted Answer

Lead times range from 7 to 18 business days after RFQ confirmation, depending on product availability and order volume. The confirmed lead time will be included in your quotation.

Question 5

How are products shipped?

Accepted Answer

Orders are shipped from China via sea freight, air freight, or express courier, depending on urgency and destination. The fulfillment partner handles export documentation. You receive tracking information once the order ships.

Question 6

Do you offer warranty?

Accepted Answer

Yes. Warranty terms are confirmed during quotation and documented on the Proforma Invoice. Typical warranty periods are 6-12 months for manufacturing defects, varying by product category.

Question 7

Can I order in bulk?

Accepted Answer

Yes. We welcome bulk orders from dealers, resellers, and field teams. Submit a bulk RFQ through the Bulk Orders page with your requirements, and we will prepare a consolidated quotation across multiple product lines.

Question 8

Are products compatible with my equipment?

Accepted Answer

Product pages list compatible brands for guidance. However, compatibility depends on the exact model of your instrument. Always confirm the exact make and model when requesting a quotation to ensure correct fitment. Brand names are used for compatibility identification only and do not imply affiliation or endorsement.

Frequently Asked Questions