Question 1

How do I request a quote?

Accepted Answer

Browse the catalog or open the Request Quote page, then provide the required products, quantities, exact equipment models, destination, and any relevant technical details.

Question 2

Can I request a product that is not listed?

Accepted Answer

Yes. Use the RFQ form to describe the accessory, part number, equipment model, required quantity, and destination.

Question 3

Do you sell products through an online checkout?

Accepted Answer

No. Survey Accessories Hub is an RFQ platform. The website does not offer a cart, checkout, or online payment.

Question 4

What information will be included in the quotation?

Accepted Answer

The quotation may include the confirmed product, specification, compatibility, quantity, price, availability, lead time, shipping option, Incoterm, warranty conditions, validity period, and commercial instructions applicable to the request.

Question 5

Are products always available?

Accepted Answer

No public stock guarantee is provided. Availability is confirmed individually during quotation.

Question 6

How do I confirm compatibility?

Accepted Answer

Provide the exact equipment brand, model, part number, connector, voltage, frequency, thread, dimensions, or other relevant details. Compatibility must be confirmed before order approval.

Question 7

How are products shipped?

Accepted Answer

Available shipping methods are evaluated according to the products, quantity, packed dimensions, destination, and urgency. The confirmed method, cost, and estimated timing are stated in the quotation.

Question 8

Does the website collect payment?

Accepted Answer

No. Payment instructions are provided only in the official written quotation or Proforma Invoice. Customers should not send payment based solely on catalog content or informal messages.

Question 9

What warranty applies?

Accepted Answer

Warranty and return conditions vary by product and are stated in the written quotation or Proforma Invoice.

Question 10

Can I submit a bulk or multi-item RFQ?

Accepted Answer

Yes. Dealers, resellers, contractors, and field teams may include products from multiple accessory categories in one RFQ.

Frequently Asked Questions